Privacy policy

This policy explains how [Company legal name] (trading as MT Ultra, "we", "us") collects and uses your personal data when you visit our website or buy from us. We are the data controller for this information, and we follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

[Company legal name], registered in England and Wales under company number [company number]. Registered address: [registered address]. Contact: [email protected].

What we collect

• Identity and contact details: name, email, phone number, and delivery and billing address.
• Order details: what you bought, returns and your communications with us.
• Payment details: processed securely by our payment providers. We do not store full card numbers.
• Technical data: IP address, browser, device and how you use our site, collected through cookies (see our Cookie Policy).
• Marketing preferences: whether you've signed up to our emails.

How we use it, and our legal basis

• To process and deliver your orders and handle returns (contract).
• To reply to your messages and give customer support (legitimate interests).
• To send marketing emails, only if you've opted in (consent). You can unsubscribe at any time.
• To improve our website and prevent fraud (legitimate interests).
• To keep records for tax and accounting (legal obligation).

Who we share it with

We share data only with trusted providers who help us run our business, such as our website host, payment providers, delivery couriers, email marketing platform and analytics tools. They only use your data on our instructions. We never sell your personal data.

International transfers

Some providers may process data outside the UK. When they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contract clauses.

How long we keep it

We keep order records for 6 years for tax purposes. We keep marketing data until you unsubscribe, and other data only as long as we need it.

Your rights

You have the right to access, correct or delete your data, to restrict or object to its use, to data portability, and to withdraw consent at any time. To use any of these rights, email [email protected]. You can also complain to the Information Commissioner's Office (ico.org.uk).

Changes

We may update this policy from time to time. The latest version will always be on this page.